Frequently Asked Questions
*ArtWorks is no longer scheduling private group tours for 2019. Please check back in 2020 to schedule your private tour.*
Do I need to buy tickets in advance or can I buy tickets on-site on the day of the tour?
Guests on the tour must register and buy tickets in advance to attend an ArtWorks mural tours. ArtWorks does not sell any tickets on-site on the day of the tour. You may buy tickets online or click here to contact our Mural Tours Coordinator.
How will I find my tour group?
All tours start and end at the ArtWorks’ Offices, 20 E. Central Parkway. There will be one or two tour guides with ArtWorks t-shirts checking registration 15 minutes prior to the start of the tour.
Do you offer any promotions or discounts?
Yes! Additionally, we offer 25% off tickets to ArtsWave ArtsPass members, OTR Chamber members, and DCI Members. New for 2019, we are also offering a special tour + Transforming Cincinnati bundle! If you have any questions on how to use your discount please call 513-333-0388 or click here to email the Mural Tour Coordinator. *ArtWorks is no longer scheduling private group tours for 2019. Please check back in 2020 to schedule your private tour.*
How long are the tours?
ArtWorks mural tours are typically around 90 minutes unless otherwise listed. Because our tour guides encourage participation, the exact time of each tour varies.
How strenuous is the walk? Do I have to stay on my feet the whole time or will we able to sit?
Our walking tours are around a mile in length. The sidewalks are old in some areas so we suggest that visitors wear sturdy comfortable shoes and be cautious when walking through the city. Guests on the tour are expected to stay on their feet the whole time and there are few opportunities to sit along the tour route.
Are there bathroom breaks during the tour?
We do not stop at any restrooms or take any bathroom breaks during the tour but guests may be able to find a restroom in one of the businesses on the tour route if there is an emergency.
Are refreshments provided during the tour?
ArtWorks does not provide any refreshments during the tour but we encourage you to bring your own food and drinks if you would like refreshments. Some of our private tours will end near a restaurant or café and we are happy to help get your group to a nearby stop to end the tour.
Are walking tours safe?
ArtWorks tours walk through the Central Business District. Over-the-Rhine neighborhood, and Pendleton in downtown Cincinnati. Tours are led by two guides and the routes were planned with safety in mind and stay primarily on main roads that have a fair amount of foot traffic.
What if it rains the day of my tour?
ArtWorks mural tours operate rain or shine. We suggest guests bring an umbrella or poncho in the event of rain. In the event of severe weather conditions, we will cancel the tour and refund your ticket price. You will be notified by the tour coordinator of cancellation via email.
Can I get a refund if I cancel my ticket?
Since ArtWorks operates small, intimate group tours with a limited capacity, we cannot refund tickets for missed tours. If you are unable to attend a tour, consider gifting the tour tickets to a friend or family member. A refund will is not available for missed tours. We do give refunds in the event of severe weather.
Can ArtWorks accommodate large groups?
ArtWorks limits tour groups to 30 people to create an intimate and enjoyable environment for our guests. Specialized private tours can be scheduled online or by clicking here to contact our Mural Tour Coordinator. *ArtWorks is no longer scheduling private group tours for 2019. Please check back in 2020 to schedule your private tour.*
Are tours accessible for the disabled?
ArtWorks is happy to accommodate guests with disabilities if given advanced notice. Please click here to contact our Mural Tour Coordinator to make arrangements to best serve your needs.